Return Policy

No refunds. Only store credits will be issued once your return is processed and accepted. 

Final Sales items are non-refundable or able for exchange. Please see the list of final sale items in the return policy FAQ section below.

Return FAQs 

  • What is the return policy?
    • Returns must be made 5 days after the delivery date. 

Do not return any merchandise outside of the return window without contacting customer service first. 

  •  What items are eligible for returns?
    • You may return any unworn, unwashed, and unused items within 5 days of the delivery date. All returns items have all tags attached and be in original condition. Suppose your returns have any of the following: cigarette smoke, odors, perfume, deodorant stain, makeup, snags, etc. We will not accept the return, and you’ll be responsible for the shipping cost to return the items.
    • FAT FLY FANCY LLC reserved the right to refuse any return items that do not meet our requirements.
  • What items are final sale?
    • Clearance items are all final sale.
    • All lingerie
    • All swimwear 
    • All bodysuits
  • Where do I ship my returns? 
    •  FAT FLY FANCY LLC customer service 
  • How do you redeem my store credits? 
    • A store credit code will be issued to you to purchase any item(s) of your choice.
    • Store credits will be valid for 1 year from the date it is issued.
  • Return processed
    • Please contact customer service before shipping any returns out.
      • Customer services hours are Monday-Friday from 11 am to 3 pm.
      • The customer service number is 305-904-0118
      • Email inquires fatflyfancyinfo@gmail.com.
      • Please have your order number/invoice/confirmation number and name ready when calling.
    • Once your returns are received and approved, your store credit will be issued.
    • Unless the items are received damaged or defective, the customer is responsible for the cost of returning the items. 
    • Unfornatulaty at this time, return shipping cost are non-refundable 
    • Please allow a minimum of 7 business days from the delivery date to process your return items(s).  In most cases, your return will be processed sooner.
  • If I refused a package or have issues with my address: can in getting a refund?
    • Please double check your address before completing your orders.
    • Suppose your package has any delivery issues and is returned to our business. In that case, you’ll be contacted via phone, and an invoice will be issued via email to pay for your package to be sent out again.
    • If deliveries are marked undeliverable, a refund will not be issued.
    • If you refused a package, you’d be given a store credit upon receiving the return package. 
  • What if I received a damaged or defective item?
    • All claims for damaged or defective items must be made 24 hours after delivery day via fatflyfancyinfo@gmail.com.
      • Please include a photo of the damaged area.
    • Suppose the damaged or defective item is due to a manufacturing flaw. In that case, you’ll send out the same item to replace your original item or a style equal in value.
    • You’ll have 5 business days to send out your damaged or defective item.
    • Please note that any damage determined to be from normal wear and tore or customer fitting the product will not be covered or replaced.

Orders

  • All orders will be processed 24 to 72 hours after your purchase has been completed. 

Shipping

  • All orders will be shipped out Monday to Friday by the end of the customer service day.
  • Unfortunately, right now, we do not offer express shipping.
  • All orders will signature required. 
  • PLEASE EXPECT  SOME SHIPPING DELAYS AS WE ARE FOLLOWING OUR STATE AND GOVERNMENT GUIDELINES
  • All orders are shipped thru the Untied States postal services with tracking information.

 

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